Trends Report

In 2020, Insurers Must Look To Emerging Tech To Drive Innovation

November 14th, 2019

Summary

AI and machine learning can help insurers transform claims management. Following on the heels of successful open banking initiatives, insurers should explore API and services marketplaces to drive innovation in the transportation, home, and small business experiences. AI and conversational tech will see the greatest expansion of existing investments, while augmented, virtual, and mixed reality and edge computing are the technologies that most insurers say that they plan on implementing in the coming year.

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