Trends Report

In This Crisis, Service Providers Are Preparing To Work Differently: Are You Ready To Take Advantage?

May 21st, 2020


Forrester’s April 2020 COVID-19 Service Provider Pulse Survey shows CIOs and their teams how service providers are adapting to meet clients’ new needs. Service providers have scrambled furiously and creatively to adapt to the new normal of remote-first work; they are throwing out the old playbook to craft new offerings and new ways of working. To take advantage of their flexibility and desire to keep projects moving forward, be prepared to adopt new Agile techniques for project management

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.