Best Practice Report

Indian Banks: Are You Still Making These Mobile UX Mistakes In 2022?

Best Practices In Mobile User Experience From India And Beyond

July 22nd, 2022
With contributors:
Ashutosh Sharma , Aadya Gupta , Bill Nagel


Forrester recently concluded its benchmark of mobile banking apps in India, which assessed the functionality and user experience of the mobile apps of five large Indian banks. Read this report to discover the common UX mistakes banks make with their apps and the lessons that customer experience (CX) and UX professionals can learn from examples of the best apps in India and the rest of the world.

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