Best Practice Report

Indian Banks: Are You Still Making These Mobile UX Mistakes In 2022?

Best Practices In Mobile User Experience From India And Beyond

July 22nd, 2022
With contributors:
Ashutosh Sharma , Aadya Gupta , Bill Nagel

Summary

Forrester recently concluded its benchmark of mobile banking apps in India, which assessed the functionality and user experience of the mobile apps of five large Indian banks. Read this report to discover the common UX mistakes banks make with their apps and the lessons that customer experience (CX) and UX professionals can learn from examples of the best apps in India and the rest of the world.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.