Data Overview Report

Indian Firms Will Meet Their Software Needs Via SaaS In 2023

Increased Resilience And Agility Requirements Will Boost SaaS Adoption

January 25th, 2023
Biswajeet Mahapatra, Principal Analyst
Biswajeet Mahapatra Principal Analyst
With contributors:
Ashutosh Sharma , Arjun Kalra , Bill Nagel

Customer-obsessed organizations in India are embarking on a journey to adopt a future-fit technology strategy and become adaptive, creative, and resilient. Forrester’s Software Survey, 2022 found that firms with low tech strategy maturity look to follow in the footsteps of their future-fit counterparts but do not achieve the same results. This report explores the reasons behind the adoption of software as a service (SaaS) solutions in India and explains how technology executives can use these insights to improve their SaaS adoption strategy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.