Data Overview Report

Indian Firms Will Meet Their Software Needs Via SaaS In 2023

Increased Resilience And Agility Requirements Will Boost SaaS Adoption

January 25th, 2023
With contributors:
Ashutosh Sharma , Arjun Kalra , Bill Nagel

Customer-obsessed organizations in India are embarking on a journey to adopt a future-fit technology strategy and become adaptive, creative, and resilient. Forrester’s Software Survey, 2022 found that firms with low tech strategy maturity look to follow in the footsteps of their future-fit counterparts but do not achieve the same results. This report explores the reasons behind the adoption of software as a service (SaaS) solutions in India and explains how technology executives can use these insights to improve their SaaS adoption strategy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.