Trends Report

Information And Communications Technology Industry Opportunities In Professional Services

Vendors Should Target This Large And Growing Industry

February 17th, 2012
AB
Andrew Bartels
With contributors:
Christopher Mines , Sarah Musto , Jamie Warner

Summary

The professional services industry presents both opportunities and challenges for tech vendors. The opportunities? Professional services is one of the largest industries in terms of tech purchases, with uniform technology requirements and needs across segments. The challenges? Professional services consist of a dozen subindustries filled with primarily small and midsize businesses instead of large enterprises. This report illuminates the size and shape — and quirks — of this industry, identifies its technology needs and priorities, and offers recommendations for vendor success.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.