Infrastructure Services Evolve Into Digital Shared Service Delivery Models

Business requirements for more flexibility, higher efficiency, and shorter time-to-market are leading to a stronger willingness from clients to explore infrastructure services in more flexible and risk-sharing models. Service providers are working to build new infrastructure solutions — solutions with a high level of automation, strong processes, and tool standardization that are built on the premise of business "consumerization." This has led to an evolution of infrastructure services sourcing, one that is moving from a dedicated, outsourced model into a more shared and highly standardized model — the kind delivered in managed and cloud services. How can clients benefit from this evolution of infrastructure services? This report shows how the market is evolving and how clients can evolve their sourcing process to benefit from new options.