Inquiry Spotlight: Companies Prepare For Growth In Telecommuting

During the past year, Forrester's IT sourcing and vendor management analysts have fielded a growing number of client inquiries from enterprise clients specifically about telecommuting. Most of these inquiries have come from CIOs and IT directors. The main topics are best practices for telecommuting programs and policies to support them. Other concerns include home worker productivity measurements and eligibility. With the expected steady growth in telecommuting during the next five years, enterprises should ensure that they have an IT strategy and formal telecommuting policies in place that clearly demarcate employer, IT, and employee responsibilities related to working at home.