Trends Report

Insurers Must Embrace Digital Transformation To Win And Retain Empowered Customers

August 21st, 2019

Summary

Digital disruption is rocking the insurance industry as a mix of touchpoints are empowering customers in new ways. Digital upstarts are threatening incumbent insurers by catering to the needs of digitally savvy customers. Incumbent insurers are struggling to match the digital strategy execution and scope of upstart vendors. To complete a successful digital transformation, insurance firms shouldn’t go it alone. There is a large network of third-party service providers that stand ready to help.

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