Trends Report

Integrated Business Services — Operating At The Pace Of Business Change

November 14th, 2013
With contributors:
Khalid Kark , Peter Burris , Andrew Smith

Summary

A new business operating model is enabling both an agile response to increasingly powerful customers’ demands and enterprisewide efficiencies — maintaining end-to-end value delivery while balancing global and local needs. We call this model integrated business services. With these services, you can conceptualize, implement, and deliver ongoing value through persistent, small, multiskilled teams that drive and own business outcomes, integrating capabilities from multiple organizations’ functions and processes. This report lays out the vision for the integrated business services model and shows how CIOs can help apply the model by transforming governance, strategy, sourcing, and delivery.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.