Introducing Forrester's Technology Management Leadership Maturity Model

CIOs constantly strive to answer two deceptively simple questions: 1) How well am I running my organization, and 2) what changes should I prioritize for improvement? These questions have increased in importance as digitally empowered customers redefine how companies can win, serve, and retain their business. And these changes in how firms win business drive changes in how work gets done. In the CIO's organization, this manifests as a dual agenda — accelerating business technology (BT) to focus on the customer while excelling at IT, which helps drive operational excellence. Forrester has developed a tech management best practices maturity model to help CIOs answer these questions. Our Technology Management Leadership Maturity Model provides a self-assessment that CIOs can use to understand how their organization measures up against best practices and to identify the areas offering the greatest opportunity for improvement.