Best Practice Report

IT Governance For The New Ecosystem

Adapting To A Multisource Provider Model

April 23rd, 2008
Craig Symons, null
Craig Symons
With contributor:
Alex Cullen


Today's IT organization often finds itself to be an IT service provider in a competitive environment. Consumers of IT services, which now include both internal and external customers, have a growing range of options beyond the organization's internal IT department — including software-as-a-service (SaaS), turnkey packages from systems integrators, outsourcing, or complete business process outsourcing (BPO). Uncontrolled, this plethora of options can lead to chaos. IT organizations must evolve from sole-source monopolistic suppliers into solutions brokers — and must implement an IT governance framework designed for this complex ecosystem to make the best IT investment decisions and maximize enterprise value.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.