Best Practice Report

IT Governance For The New Ecosystem

Adapting To A Multisource Provider Model

April 23rd, 2008
CS
Craig Symons
With contributor:
Alex Cullen

Summary

Today's IT organization often finds itself to be an IT service provider in a competitive environment. Consumers of IT services, which now include both internal and external customers, have a growing range of options beyond the organization's internal IT department — including software-as-a-service (SaaS), turnkey packages from systems integrators, outsourcing, or complete business process outsourcing (BPO). Uncontrolled, this plethora of options can lead to chaos. IT organizations must evolve from sole-source monopolistic suppliers into solutions brokers — and must implement an IT governance framework designed for this complex ecosystem to make the best IT investment decisions and maximize enterprise value.

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