Summary
Efficiency and cost reduction are going to be the key IT words of 2009. With 35% of a typical IT budget spent on personnel, staffing represents the heaviest IT financial burden and is perceived as the easiest area to cut. In 2009, we expect that the general IT battle cry will be to do more — or at least as much — with less and that most IT organizations will be able to keep their IT staff constant at best. This commits IT organizations to a course of using automation as a means to optimize the workload of existing personnel, reach a higher level of accuracy, and thus reduce unscheduled and unplanned work. The IT process automation market is mature now, and the economic downturn is an opportunity to boost its general adoption.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).