ITIL V3: The Evolution From Process To Service Model

The first version of the Information Technology Infrastructure Library (ITIL) was created during the time period 1986 to 1992 and consisted of a variety of booklets based on work done by the UK Government Information Infrastructure Management Forum. The second version emerged over the years 1996 to 1998 with nine books — the two most widely read focused on service delivery and service support. These two books present the foundation for IT service management (ITSM), which is a set of 10 management processes that provide guidance and best practices on managing assets, bugs, changes, disasters, efficiency, and finances. The model shows the goals, general activities, inputs, and outputs of the various processes and facilitates communication and cooperation among various functions in IT. The newest version, ITIL v3, is fundamentally different from previous versions. ITIL v3 focuses on the entire service life cycle, taking the ultimate consumer of the services — the business — into consideration.