Summary
Customer experience (CX) professionals in and around government should read this research to understand the advantages and key traits of a federal chief customer officer (CCO). The Biden administration should work with Congress to create a permanent federal CCO role. The key characteristics of the first federal CCO depend on the administration’s CX strategy. To learn more about the advantages and key traits of CCOs in government, schedule an inquiry with one of our government CX experts and watch for forthcoming research on government CCOs globally.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).