Best Practice Report

Know What Chatbots Are Made Of

The Components Report In The Conversational Experience Design Series

November 14th, 2023
With contributors:
Ian Jacobs , Tiffany Do , Eleanor Theriault , Shayna Neuburg


Designing a chatbot requires understanding the essentials of how chatbots work. This report lays out the five types of chatbots, ranging from multiple choice to hybrid, and their six core components, ranging from intents to integrations. It then explains how and when you can benefit from tapping the power of language AI and generative AI, as well as some key precautions to take in doing so.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.