Best Practice Report

Leadership: Build Your Performance Management Across The Whole Operating Model

Evolve From Inside-Out To Outcome-Focused Performance Management

November 24th, 2021
Margo Visitacion, Vice President, Principal Analyst
Margo Visitacion Vice President, Principal Analyst
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Matthew Guarini , Michael Kearney , Emily Stutzman , Marissa Fritz

Summary

In a dynamic environment, traditional performance management hinders consistent results. For tech execs, focusing purely on financial or timebound key performance indicators (KPIs) prevents visibility into the tactics behind the metrics that tell volumes about a team’s ability to steadily deliver value. Rather than rely on surface-level metrics, tech execs should use a framework like Forrester’s High-Performing IT Operating Model to identify, monitor, and execute on value-driven measures and metrics that deliver customer outcomes.

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