Trends Report

Leverage Insurance Agency Platforms To Improve CX And Drive Revenue

February 6th, 2020

Summary

Modernized, integrated insurance agency platforms accelerate quoting, rating, and policy binding to help agents get customers covered faster. Insurance agency platform providers help insurance agencies and carriers boost revenue and market share via automation, deliver omnichannel customer experience, and operate more efficiently . The insurance agency platform market has two segments: agency management systems and agency portals. New functionalities will improve the agency experience and its operating efficiency; they will also enable incumbents and their agency networks to keep pace with the rising expectations of empowered consumers and the energy of insurtech firms.

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