Trend Report

Life Insurance Firms Must Help Customers On Digital And Traditional Touchpoints

Benjamin Ensor
Aug 20, 2019

Summary

Life insurance isn't US consumers' top priority — until life events prompt them to buy it. Price is the most important factor for most prospects when researching products. In-person, phone, and mail applications make up about two-thirds of new life insurance policies in the US. Insurers must provide a complete purchase journey from any starting point.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).