Trends Report

Look Beyond ERP: Introducing The DOP

The Digital Operations Platform: Your Foundation For Customer Obsession

October 8th, 2019
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Stephen Powers , George Lawrie , Allen Bonde , Duncan Jones , Charlie Ruhl , Peter Harrison

Summary

Digital initiatives fail without the right operational systems and processes, and many enterprise resource planning (ERP) initiatives have failed to deliver on their promises. Today, we see the beginning of a new era of operational systems that are so different that calling them ERP no longer makes sense. We call them the digital operations platform (DOP) to reflect their Agile, AI-based, and experience-driven nature and the critical role they play in digital business. Application development and delivery (AD&D) pros must adopt the DOP to achieve digital business success.

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