Vision Report

High-Performance IT Makes Business Results Technology’s North Star

Business Results Must Drive Tech Planning, Delivery, And Communication

February 20th, 2024


To set a technology strategy that drives business value, begin with the business strategy and view your investments through a high-performance IT lens. High-performance IT organizations continuously improve business results through technology via three guiding principles: alignment, trust, and adaptivity. This report helps you understand how you can use business and customer value as the North Star for your high-performance IT strategy, building consensus across the enterprise and partner ecosystems to finance it.

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This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.