Make The Business Case For Citizen Development

June 14th, 2023

With contributors:

Chris Gardner , Zachary Stone , Kara Hartig

Summary

This report helps application development leaders build a business case for their citizen development journey. We’ll walk you through applying the Forrester Total Economic Impact™ (TEI) model to citizen development implementation and governance. Citizen development is a credible path to cost savings, addressing the developer shortage, increasing customer satisfaction, building a future fit workforce, and reducing risk. It is time to embrace citizen development.

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This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.