Trends Report

Market Overview: Application Performance Management, Q4 2011

A Pragmatic Approach To Service Quality

December 7th, 2011
With contributors:
Doug Washburn , Eveline Oehrlich , Lindsey Kempton


In today's challenging economic times, business productivity takes precedence over many other considerations. To achieve a quality of service that's in line with this goal, IT infrastructure and operations (I&O) professionals usually monitor the weakest links in the delivery chain. Over time, the focal point has moved from networks to systems to application code. But the current complexity of business services is such that issues can spring from anywhere in the service delivery chain. Consequently, application performance management (APM) must now monitor, detect, and identify any abnormal behavior across the whole hardware and software infrastructure. This raises several questions: What is the future of APM? What key solutions and vendors should you focus on and consider? Where should you start building toward this vision? And how can I&O professionals manage and incorporate their monitoring solutions' legacy into this vision? This report identifies trends in APM, explains how I&O professionals should approach APM, and offers a panoramic view of today's vendors and solutions.

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