Market Overview: Hosted Collaboration Services Providers

Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio. But many IT leaders — particularly those at very large organizations — are unsure whether standardized SaaS offerings from Google and Microsoft provide the flexibility they need. These concerns shouldn't prevent CIOs from moving collaboration tools off-premises. We find a burgeoning services sector that can deliver highly customized messaging, teaming, and real-time communication services for the enterprise. This report provides an overview of the market, giving CIOs a sense of the players, their capabilities, and their offerings.