Trends Report

Market Overview: IT Process Automation, Q3 2011

Embrace IT Process Automation Technology As Your Foundation To Industrial IT

July 22nd, 2011
With contributors:
Doug Washburn , Lindsey Kempton


The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and diversity of business services and underlying IT infrastructure components. By masking IT's diversity and automating highly repetitive tasks, IT process automation is the key to industrializing your operations to improve productivity and reduce costs. In this market overview, Forrester evaluates the landscape of IT process automation technologies and vendors for I&O professionals to consider. To develop your path toward a complete solution, I&O professionals should evaluate the foundational pillars of IT process automation, such as workload and run book automation, as well as complementary capabilities, such as service catalogs and the use of complex event processing.

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