Trends Report

Market Overview: IT Service Management SaaS Tools Update, 2014

Growing Vendors Offer Alternatives, Established Vendors Ride The SaaS Momentum

June 4th, 2014
With contributors:
Laura Koetzle , Michelle Mai


IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology services more efficiently and effectively. This updated market overview offers: 1) details on the ITSM SaaS market players; 2) guidance on both the key ITSM functional and SaaS-specific criteria; and 3) provides a detailed overview of 19 ITSM SaaS vendors and their ITSM SaaS tools.

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