Trends Report

Market Overview Of Current Cloud Service Offerings From Global IT Providers

June 9th, 2009
With contributors:
Philipp Karcher , Christine Ferrusi Ross , James Staten , Antonin Shanahan


Compared to traditional enterprise IT services, a new family of services is emerging that are more standardized, scalable, and billed based on consumption. Known as cloud-based IT services, ,there are new signs that this sourcing model is moving beyond the marketing hype and will expand into the broader enterprise market. Forrester believes that this will be a game-changing, disruptive shift for some enterprise clients — and perhaps even the overall outsourcing industry. The cloud services hype, questions from within IT client organizations, and the push from service providers (many of which have vastly different current offerings and strategies) put IT sourcing professionals in a tough spot trying to decipher what "it" is and what it means to their firms. Forrester surveyed 11 major global IT service providers to get an overview of the status and strategies of some key established IT services firms in this space and to begin to answer questions for IT services decision-makers about which firms and strategies might be a good match (now and in the future).

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.

Philipp Karcher
Christine Ferrusi Ross
James Staten
and Antonin Shanahan