Trends Report

Market Overview: Off-The-Shelf Channel Banking Solutions Can Differentiate And Manage Costs

An Overview Of Internet/Cross-Channel And Mobile Banking Solutions

October 15th, 2013
With contributors:
George Lawrie , Mike Gilpin , Jeffrey Hammond , Randy Heffner , John Rymer , Nasry Angel

Summary

Financial services firms are evolving beyond using only a single channel to interact with their customers, making support of a variety of channels a key focal area for many transformation initiatives in financial services. At the same time, financial services firms, including banks, have identified cost containment as a crucial obstacle to transformation. As a growing number of banks require sophisticated, differentiating channel solutions, economic constraints cause many to consider off-the-shelf solutions to provide support across web, mobile, and other channels. This report will help application delivery teams select and deliver Internet, cross-channel, and mobile banking channel solutions.

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