At home and at work, people overwhelmingly use Microsoft Office. Yet Forrester continues to receive questions about office productivity tool options. So, we recently surveyed 155 IT decision-makers with influence over productivity toolkit decisions to find out: 1) what tools they are using; 2) whether they plan to upgrade to Office 2013, make no change, or make a switch; and 3) why they are choosing their particular path. This report provides an update on desktop and web-based office productivity tool adoption, plans to adopt cloud email, and how firms manage major Microsoft Office upgrades.