Trends Report

Master Multimodel Services Sourcing For Improved Business Outcomes

July 21st, 2014
With contributors:
Christopher Andrews , Fraser Tibbetts


In the age of the customer, enterprises cannot simply follow the same old outsourcing template and expect success. This is particularly true when it comes to the selection, governance, and management of services partners. Technology managers have become highly adept at identifying "strategic" services partners while consolidating the overall number of services partners they work with. In doing so, they optimize for lengthy relationships for the sake of protracted rate protection. However, services partner requirements in the age of the customer are expanding, with new requirements for digital and mobile services that are needed in a shortened time frame and with much greater business alignment. Sourcing leaders must adapt to this new reality with more flexible services engagement dynamics that emphasize different strategies for systems of engagement and systems of record.

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