Trends Report

Master The Service Catalog Solution Landscape In 2013

Use Your Service Catalog As A Strategic Control Point

June 12th, 2013
EO
Eveline Oehrlich
CB
Courtney Bartlett
With contributors:
Doug Washburn , Elizabeth Langer , Stefan Ried, Ph.D.

Summary

The successful IT organization no longer just keeps the lights on — this organization enables the business with technology, and it partners with the business to achieve organizationwide goals. To facilitate this shift, IT organizations must now focus on the support, delivery, and operations of services rather than IT technologies. To do this you must have a service catalog. But most service catalogs today simply describe the capabilities and available services that IT offers to the business. Forrester recommends IT infrastructure and operations (I&O) leaders evolve their service catalog into a strategic control point for the business to enable visibility, agility, and control. Without one, your business will struggle. This report examines the service catalog imperative and helps I&O professionals understand their maturity level and get a hold on the diverse service catalog solution landscape, as choosing the proper tool is vital to catalog success.

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