Match Service Provider Governance With Market Realities

Internal IT requirements and the market for external services are in a state of constant evolution. Linking the needs of a unique and complex IT environment with external market offerings has been a challenging proposition for years, even when the pace of change was slow. Now, however, the pace of service market change has accelerated significantly as a result of several important emerging service categories (such as cloud and mobility services) and the rising importance of nonlinear growth models. Taken together, these changes are revolutionizing conventional expectations for service delivery. In this environment, it's more important than ever to keep pace with market changes while taking a vigilant approach to changing term and volume commitments and new terms and conditions. This report is designed to help you match service provider governance with market realities.