Summary
Hydrasight notes that Microsoft has quietly announced a significant delay in the initial release of its service desk product. Even though the delay will provide further short- to medium-term opportunities for existing service desk vendors, we believe that it only postpones the inevitable consolidation of the lower end of the market for IT help/service desk software.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.