Summary
As outsourcing suppliers seek to graduate from cost-savers to enablers of business growth, clients are looking beyond price as the only differentiator. Despite many vendor consolidation efforts, most clients Forrester speaks with do not want to get locked in with a single vendor. Rather, they prefer to engage with a best-of-breed supplier who is well versed with the specific nuances of their industry and the specific technical requirements relevant to their business. However, we find that many clients lack awareness about the large number of small and midsized offshore players who can often bring distinct advantages, particularly within areas of specialization. This report aims to provide a snapshot of some of the major midsized IT services vendors in India, listing key offerings and highlights of specific/niche skills that are relevant to clients, as well as an analysis of their capabilities and relevance.
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