Mobilize CX Influencers With Mindset-Changing Tools That Transform Thinking And Behavior

The majority of companies say they’re customer-obsessed — almost none actually are. This report shows how leading companies use mindset-shifting tools to drive cross-functional collaboration and customer-obsessed actions that accelerate CX transformation. It equips CX leaders with a practical playbook of activation strategies — tailored to key stakeholder types based on their organizational influence and alignment with CX metrics — to turn intent into action and move from abstract vision to concrete behavior change.