Data Snapshot

Most Employees Don’t Believe HR Really Cares

Insights From Forrester’s Future Of Work Survey, 2023

February 23rd, 2024
Betsy Summers, Principal Analyst
Betsy Summers Principal Analyst
TC
Tyler Castro
With contributors:
James McQuivey, PhD , Arianne Burnette

Human resources (HR) serves the organization’s human capital interests; when done well, HR achieves this with a human-centered approach that meets employees’ needs. Data from Forrester’s Future Of Work Survey, 2023, revealed that employees aren’t as confident in their HR departments as we would hope. Not even half — 45% — of the employees surveyed believe that their HR departments really care about the people they serve, and 39% of employees don’t feel that they can be honest with HR about their workplace challenges. This makes it hard for HR specialists to uncover the issues they can help employees resolve.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($395).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.