Summary
Human resources (HR) serves the organization’s human capital interests; when done well, HR achieves this with a human-centered approach that meets employees’ needs. Data from Forrester’s Future Of Work Survey, 2023, revealed that employees aren’t as confident in their HR departments as we would hope. Not even half — 45% — of the employees surveyed believe that their HR departments really care about the people they serve, and 39% of employees don’t feel that they can be honest with HR about their workplace challenges. This makes it hard for HR specialists to uncover the issues they can help employees resolve.
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