Best Practice Report

Navigate Your Stakeholder Landscape To Transform Your I&O Practice In 2013

May 28th, 2013
JR
John Rakowski
With contributors:
Doug Washburn , Elizabeth Langer

Summary

Transformation — it is top of mind for IT infrastructure and operations (I&O) executives in 2013. While the final destination holds promise, the journey there is fraught with fear, uncertainty, and doubt for those involved due to a recurring misstep: not understanding which stakeholders to engage and the "real power" they hold. This is particularly relevant for I&O leaders actively transforming their operating model to be more customer-centric through as-a-service, self-service, and automation. This is a true transformation with seismic shifts to people, processes, technology, and especially culture. This report helps I&O executives identify their key stakeholders, introduces the "real power" concept, and describes how to successfully engage stakeholders in transformational initiatives.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.