Trends Report

New Business Priorities Are Driving The Shift Toward Strategic Multisourcing Engagements

CIOs Will Evolve Into Service Orchestrators

May 7th, 2015
WB
Wolfgang Benkel
With contributors:
Pascal Matzke , Eveline Oehrlich , Vanessa Wegner

Summary

Market dynamics and business drivers in the age of the customer are driving companies to prioritize revenue growth and customer experience in addition to cost reduction. Thus, many CIOs and their business peers are increasing their innovation and development capabilities and decreasing their operational costs, which has led to a growing number of external partnerships. Mature CIO organizations have taken this opportunity to act more as service orchestrators for the business. This report helps CIOs effectively manage multisourcing engagements and evolve into service orchestrators.

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