Summary
Market dynamics and business drivers in the age of the customer are driving companies to prioritize revenue growth and customer experience in addition to cost reduction. Thus, many CIOs and their business peers are increasing their innovation and development capabilities and decreasing their operational costs, which has led to a growing number of external partnerships. Mature CIO organizations have taken this opportunity to act more as service orchestrators for the business. This report helps CIOs effectively manage multisourcing engagements and evolve into service orchestrators.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).