Landscape Report

New Tech: Conversational AI For Customer Service In India, Q1 2022

Forrester’s Landscape Overview Of 10 Emerging Providers

March 8th, 2022
Vasupradha Srinivasan, Principal Analyst
Vasupradha Srinivasan Principal Analyst
With contributors:
Ashutosh Sharma , Stephen Powers , Christian Austin , Sukriti Dangi , Bill Nagel

Summary

Conversational interfaces like chatbots and text- and speech-based virtual assistants have become the norm in the customer service tech stack. Like their global counterparts, India-based enterprises are seeing the need for and relevance of conversational AI increase, but with regional requirements that affect adoption. This report helps tech leaders monitor the conversational AI startup landscape in India and understand key differentiators for this market.

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