Landscape Report

New Tech: Digital Adoption Platforms, Q2 2022

Forrester’s Landscape Overview Of 17 Providers

May 16th, 2022
Vasupradha Srinivasan, Principal Analyst
Vasupradha Srinivasan Principal Analyst
With contributors:
Ashutosh Sharma , David Brodeur-Johnson , Min Say , Bill Nagel

Summary

Digital adoption platforms (DAPs) are emerging product suites that leverage analytics and insights to improve the usage and adoption of enterprise applications. Vendors in this space provide different sets of capabilities to help enterprises streamline digital transformation efforts and boost the usage of employee- and customer-facing technologies. Technology and employee experience (EX) professionals should use this report to understand the capabilities of emerging vendors within major segments of the digital adoption market and to inform their technology and EX strategies.

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