Summary
Forrester applied an abridged version of its Web Site Review methodology to the site experiences at four top newspaper Web sites: New York Daily News, The New York Times, USA Today, and Los Angeles Times. Our evaluation looked at how well each site supported a user trying to sign up for an email alert about a popular news topic. Overall, the sites scored poorly, particularly for text legibility and in their ability to provide contextual help. Newspaper site owners should start by fixing problems like text legibility, a commonly documented problem with a known solution.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).