Trends Report

Next-Generation Services Offer A New Path To Digital Transformation

Digital Transformation Needs Analytics-Empowered, Business-Driven Service Providers

July 15th, 2014
John McCarthy
With contributors:
Pascal Matzke , Abhinav Dhruwa , Nate Fleming


CIOs understand the urgency of ramping up their business technology (BT) capabilities — including systems of engagement — to help the business win, serve, and retain customers. Increasingly, CIOs realize that they cannot do this alone and that their firms will require partners that can help deliver agile services quickly that yield predictable business outcomes. Some service providers are responding to these challenges with a new breed of "managed services" that focus on delivering such results. In this report, Forrester identifies the four key attributes of these next-generation services and how CIOs can benefit from them.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.