North American Global Infrastructure Outsourcing Market Overview

As enterprises continue to pursue the BT agenda, various sourcing options continue to be critical to your mission. The 10-year outsourcing contract has largely disappeared, but what has emerged in its place is a shorter, leaner, more flexible engagement structure featuring multiple suppliers. No longer viewed merely as a cost-saving vehicle, outsourcing has become more strategic, enabling better agility and tighter focus on functions that will differentiate the business in the eyes of customers. The market is poised for even more dramatic change as the specter of automation looms, along with the accelerating evolution of cloud models. This report highlights this new landscape and how the major service providers are helping infrastructure and operations (I&O) professionals in this ever-evolving North American market.