Not The Usual Suspects: Cost, Quality, And Client Service Benefits From Midtier Providers

The market for India-based IT services continues to grow quickly. The Indian providers that pioneered this market — HCL, Infosys, Satyam, TCS, and Wipro — have become mainstream global service providers and now compete head to head with the likes of Accenture and IBM. Unfortunately, this success and accompanying maturity have caused erosion of some of the key benefits these providers used to deliver, primarily flexibility and client responsiveness. Today, clients that want influence and flexibility in addition to quality and efficiency, without spending $100 million per year, are looking at the increasingly impressive array of midtier providers. To help understand the field of smaller, yet reputable, midtier global providers, Forrester plans to highlight several of them over the coming months. Hexaware, Syntel, and US Technology are three that provide high quality, low cost IT services as well as the flexibility and client service many Indian provider clients grew to expect and now sometimes miss.