Landscape Report

Now Tech: Cloud Contact Center Providers, Q3 2018

Forrester's Overview Of 24 Cloud Contact Center Providers

August 10th, 2018
With contributors:
Daniel Hong , Sarah Dawson , Peggy Dostie

Summary

You can use cloud contact center providers to rapidly deliver critical contact center capabilities, reduce or eliminate capex for hardware and software, and protect existing contact center investments. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. AD&D leaders in customer service should use Forrester's Now Tech report to understand the value they can expect from a cloud contact center provider and select vendors based on size and functionality.

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