Landscape Report

Now Tech: Digital Process Automation Services, Q3 2020

Forrester's Overview Of 20 Digital Process Automation Service Providers

September 29th, 2020
With contributors:
Chris Gardner , Abigail Livingston

Summary

You can use digital process automation (DPA) services to help formulate digital transformation strategy, improve customer experience (CX) with design thinking, and address organizational change management. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) pros should use this report to understand the value they can expect from a DPA service provider and select one based on size and functionality.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.