Landscape Report

Now Tech: Omnichannel Order Management Systems, Q2 2018

Forrester's Overview Of 27 Omnichannel OMS Providers

April 26th, 2018
With contributors:
Fiona Swerdlow , Claudia Tajima , Meredith Cain , Rachel Birrell


You can use an omnichannel order management system (OMS) to provide enterprise-level inventory visibility and distributed order management, customer order management, and store fulfillment. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, target market, geography, and vertical market focus. Digital business pros should use Forrester's Now Tech report to understand the value they can expect from an omnichannel OMS provider and select vendors based on size and target market.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.