Landscape Report

Organizational Change Management Landscape, Q3 2022

Forrester’s Overview Of 14 Providers

July 18th, 2022
With contributors:
Matthew Guarini , Stephen Powers , Michael Kearney , Ian McPherson

Summary

You can use organizational change management (OCM) services to advance the adoption of new operating arrangements and practices, raise the quality of employee and stakeholder engagement, and realize the tangible and intangible value from change programs. But to recognize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case focus. Business leaders should use this report to understand the value they can expect from an OCM vendor, learn how vendors differ, and select one based on size and market focus.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.