Best Practice Report

Organize For Digital Banking Success

December 24th, 2018
With contributors:
Aurelie L'Hostis , Zhi-Ying Barry , Martin Gill , Benjamin Ensor , Jacob Morgan , Han Bao , Bill Nagel


Banks need to become customer-led, insights-driven, faster, and more connected to their external ecosystem if they want to be relevant in a digital world. In this transformation journey, digital leaders will evolve their organizational structure as their banks' digital maturity advances. This report helps digital banking leaders understand what organizational model they should embrace to successfully execute their digital business strategy. This is an update of a previously published report; Forrester reviews and updates it periodically to ensure continued relevance and accuracy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.