Trends Report

Outcome-Based Contracts Are The Future Of Transformation Services

How Orienting Agreements Around Results Motivates Everyone To Overachieve

December 16th, 2022
Ted Schadler, VP, Principal Analyst
Ted Schadler VP, Principal Analyst
Frederic Giron, VP, Senior Research Director
Frederic Giron VP, Senior Research Director
With contributors:
Keith Johnston , Matthew Guarini , Hannah Murphy , Ian McPherson

Summary

Using results-oriented pricing to create stronger alignment between service providers and companies feels intuitively correct: Orienting agreements around results motivates everyone to overachieve. In digital experiences, outcome-based contracts are increasingly the norm. Learn how these models motivate partners and align your internal departments to transform experiences without the risk of overpayment.

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