Summary
The management of IT outsourcing providers has become all the more challenging as the market has shifted toward selective sourcing. A one-to-one relationship is now one-to-many — and the complexities of managing multiple interdependent relationships are considerable. One successful approach witnessed by Forrester has been to hand over provider management to the providers themselves. Through the use of clever incentives for all parties to succeed, the providers can take on this responsibility and become masters of their own destinies.
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